Technical Level: Easy

The following settings need to be configured regarding online scheduling. To configure the setting, navigate to the settings page:

https://www.clockwisemd.com/hospitals/xxx/settings

where 'xxx' is the unique ID number for the clinic.

Online Sign-In Page > Online Scheduling Restrictions >

  • Scheduling Window (hours)

Maximum number of hours from now that patients can reserve a slot through Clockwise.MD. This setting does not apply to Primary Care online scheduling.

Setting a value less than or equal to 24 will allow only same-day scheduling. For same-day scheduling, the scheduling window opens at 12:00 AM.

Setting a value greater than 24 hours is taken literally and has a rolling window from now.


  • After Opening

The minimum number of minutes after the clinic opens that the patient can schedule online. This prevents online patients from taking all the opening times and having walk-in patients who may be waiting at the door at opening from experiencing a prolonged wait.

Ex. the clinic opens at 8:00 AM with an After Opening buffer set to 30, the first available slot for online patients would be 8:30 AM.

  • Before Closing

Minutes before clinic closing to restrict online visits - reserving that time for walk-in patients.

Ex. the clinic closes at 8:00 PM with an Before Closing buffer set to 30, the last available slot for online patients would be 7:30 PM.

  • From Now

     The minimum number of minutes from 'now' the patient can schedule a visit online. This prevents the patient from scheduling an appointment which he/she could not realistically hope to make. This situation could be compounded if the clinic has a short late definition and has auto-removal turned on.


  •  Minimum Consecutive Walk Ins

This number defines the smallest number of walk-in appointments in a row before a slot can be offered to a potential online patient.

Note: Minimum Consecutive Walk-Ins will not work with overriden online times.  This value will be ignored when overriden slots are in use.

  • Maximum Consecutive Onlines

This number defines the largest number of online appointments in a row before a slot can be offered to another potential online patient

To hold every other spot for a walk-in patient, Minimum Consecutive Walk Ins and Maximum Consecutive Onlines should each be set to 1.


Should you have any comments or questions, be sure and use the links in the right side bar to contact ClockwiseMD Support.