Technical Level: Easy

ClockwiseMD can include a field on the online registration page asking the patient to self-identify as either 'New' or 'Existing'. This field can be useful to the clinic to aid in tracking how many new patients may be coming to the clinic. Marketing resources used by the clinic can also use the metric to measure how successful marketing campaigns may have been in driving new business.

However, the field may also have drawbacks by asking the patient to determine whether he/she is a new patient. In a multi-facility health system, the patient may have visited a sister facility some time earlier, but in his/her mind, he/she is a 'new' patient to this particular clinic.

To turn on the new/existing patient status:

On the Settings page:

Online > Online Sign-In Page > Standard Patient Fields > Collect new/existing patient status (checkbox)

Should you have any comments or questions, be sure and use the links in the right side bar to contact ClockwiseMD Support.