Technical Level: Easy

It is important that the online patient understand and acknowledge that they are not attempting to use the urgent care clinic if they instead need to visit a hospital emergency room. To help the patient understand the difference, the online registration page contains a link which points the patient to a government-sponsored 911 page outlining symptoms which may point to emergent conditions (https://www.911.gov/needtocallortext911.html).

Should a clinic have their own 911 information page (or a FAQ page which describes similar content), the clinic may elect to use their own 911 link/URL.

The configuration for this alternate page is as follows:

Settings Page:

Patient-Facing Settings - Online > Online Sign-In Page > Other Configurations

Emergency Policy Link

Insert the URL the clinic wants to use and save the change.

Be sure and click the green Save Changes button to preserve your changes.