Technical Level: Easy

When a patient wishes to receive a reminder text, he/she is asked to provide the number of minutes before the visit that he/she would like to be notified. By default, the minimum number of minutes is set to 15. However, if the patient wishes to be reminded two minutes before the visit (because maybe he/she were only stepping next door to Starbucks), the system accepts that entry.

Should the clinic ever wish to impose a minimum number of minutes, it can be configured by navigating to Settings > Patient-Facing Settings In-Clinic > Check-In Kiosk > New Walkin Form > and edit the number field next to Minimum Pager Minutes.

Be sure and click the green Save Changes button to preserve your changes.

Should you have any comment or questions regarding this article, please contact Clockwise support by e-mailing or by calling 1-800-729-1363.