Technical Level: Easy

If a patient comes into the clinic who needs to be seen due to a high-acuity condition (e.g., bleeding profusely or experiencing chest pains or shortness of breath), it may be necessary to have that patient move to the head of the line and be seen ahead of patients who had previously registered.

This can easily be accomplished in Clockwise by using the Add Quick Add Patient button on the patient queue screen. This will cause that patient to show at the top of the list in both the patient queue screen and the wait room display. The patient queue will show the patient as type 'Quick Add' and the wait room display will show the expected callback time as 'TBD' to signify to other patients there is something special regarding this patient, and the patient may be seen ahead of the other patients. Almost anyone who has ever gone to a hospital emergency room or urgent care center certainly must realize there may be other patients who need to be seen more urgently than themselves, and the wait room display helps to emphasize that difference.

If a second/subsequent high acuity patient is added, he/she will move to the top of the list and be shown as being next, even ahead of the previous high acuity patient, i.e., the most recent quick add will always move to the top of the list. 

If a patient is admitted as a regular walk-in, and it later becomes evident that the patient is/has become high acuity, staff can change the patient type by clicking on the blue-text patient name in the patient queue, scrolling down the patient demographic modal, checking the Quick Add check box, and then clicking the Update button at the bottom. This will change the patient to type 'Quick Add' and move them to the top of both the patient queue and the wait room display (also changing the wait room callback time to 'TBD').