Technical Level: Easy

Office hours for your clinic can be easily changed in Clockwise by going to:

where 'xxx' is your unique clinic ID (this can be found by looking at the URLs for your patient queue and nurse screens).

Once you are on the Settings page, you'll see the Office Hours configuration at the top of the page. The first configurations are for your normal office hours and are set by the day of the week, e.g., on Thursdays, we are open from 8:00 AM to 8:00 PM. Should you wish to change your normal office hours, click "Change," make the changes, and then and click the green "Submit" button to preserve your changes.

If you wish to only temporarily change your hours for a holiday or for an office closing, you can use the Special Hours configuration immediately below the regular office hours. This configuration is what we commonly call a 'self-expiring' configuration: once you set it for a particular date and time, Clockwise will respect that setting until the date/time passes and will then go back to calculating its times based on the regular office hours. You don't have to remember (or set a reminder) to go back and change your Special Hours again.

To enter an expiring special day/hour, enter the date in the MM/DD/YYYY format or use the calendar tool. For the Open Time and Close Time, select the times from the dropdown. If you're closing early, it may be that your Open Time is the same as the regular open time, but you select an earlier Close Time. If you're configuring the clinic to be closed for a particular date, simply click the 'Closed' toggle to change from No to Yes. Once you've entered the date, Open Time, and Close Time, click the "Add" button. Remember, you must close each queue for the clinic to truly be closed. Otherwise, time slots will still be offered to online patients.

If you set a special date/time and later need to edit it or remove it, you can click the red 'X' at the beginning of the row for that date/time to remove the old setting, then re-add it correctly if needed. There is currently no mechanism to edit an existing date/time without removing and re-adding.

NOTE: Once office hours have been changed, scheduling restrictions which key off open/close times need not be changed, i.e., they will follow the new open/close times


If your clinic is normally open until 8:00 PM and you have restricted online scheduling so as not to accept online appointments during the last 60 minutes, changing your closing to 5:00 PM will now restrict online scheduling to 4:00 PM, i.e., sixty minutes before the new closing time.

Should you have any comments or questions, be sure and use the links in the right side bar to contact ClockwiseMD Support.