Technical Level: Easy

All SMS messages come pre-configured with default text verbiage, but each clinic has the ability to modify the verbiage to reflect their unique message to their patients.

During the implementation process, clinics will receive an email with the Patient Communication document. Should you or anyone at your clinic wish to modify any message, please create the new message in-line in the document to show the old message next to its new version and return the modified file to your Implementation Manager or Clockwise Support.

Your text message changes can be configured at:

https://clockwisemd.com/hospitals/xxx/settings/text_messages

*replace the 'xxx' with your clinic ID*


EXAMPLE:

OLD:

Initial Message: Your estimated visit is at %{reserved_time}. You'll receive a reminder message %{pager_minutes} minutes before the visit. Please arrive 10 minutes before your visit time. Reply S for a status update, R to remove yourself from the line.

NEW:

Initial Message: Your estimated visit is at %{reserved_time}. You'll receive a reminder message %{pager_minutes} minutes before the visit. Please arrive 20 minutes before your visit time, and sign in at the kiosk near the front desk.

To change the message, click the Edit button and then click the green Save button when you are done.

You can also create Notification Exceptions by Queue and by Patient Type. For example, if patients in your DOT Physical queue need to be reminded to fast for 24 hours before their reservation, you can create a Notification Exception for only the DOT Physical queue and add that verbiage in the Confirmation Message without impacting your other patients.

Similarly, you can disable certain messages either entirely or for patients in a specific queue or patient type. You will be asked to confirm that you want to disable the message as it will delete the verbiage entirely.


NOTE: if you wish to configure SMS survey messages, you must first arrange to have a Clockwise implementation manager or support person enable SMS surveys in your clinic. This is a paid upgrade and is based on your clinic throughput. Once the SMS survey option has been enabled, you will then see an additional survey section. Surveys will be covered in detail in a separate knowledge base topic.


Should you have any comments or questions, be sure and use the links in the right side bar to contact ClockwiseMD Support.