For accurate wait time management and transparency, the patient callback order that appears on the Clockwise Nurse Screen must be adhered to. This is simple enough with 1 queue - a "Next" label will appear on the patient that Clockwise determines should be called back to an exam room next. 

When a clinic is configured to have multiple queues, however, there may be times when more that 1 patient could be "Next." For example, you might have a patient marked "Next" in your Urgent Care queue and a patient marked "Next" in your Non-provider Visit queue. In this scenario, either of these patients can be called back next, regardless of who is at the top of the callback list.